Frequently asked questions.

Shipping Information

All physical items are shipped flat rate via Australia Post.
Australia-wide flat rate $12 ( 4 -9 days)
International flat rate $25.00 (14 - 40 days)

Digital Items will be sent to you for free via email.

Pick-up can be arranged from the shop & studio, please email me at tropicastoreandstudio@gmail.com to arrange a time.

Shipping Packaging

We try to reuse and recycle as much as we can, so packages may come in recycled packaging. We try to use cardboard or compostable packaging wherever possible.

Payment Information

We accept payments through Paypal and Stripe, our store currency is AUD, you can convert the currency when checking out through paypal.

Returns & Refunds

Items can be returned within 30 days of purchase unless faulty. Email Tropica with details on why the product is being returned and we can try to help you solve your issue, with a exchange or refund.

• We do not pay for the cost of shipping a return unless faulty.
• You can not receive a refund on digital products unless you did not receive what you ordered, if so please email tropicastoreandstudio@gmail.com so I can make sure you receive your digital goods.

Digital Downloads Policy

  1. Digital downloads are non-refundable. We do not offer refunds or exchanges for any reason, including a change of mind. Unless unable to download or install or if the product doesn’t function as intended.

    • Refunds must be requested within a time limit (e.g. within 14 days of purchase)

    • Provide evidence of technical issues or other reasons for requesting a refund

  2. Purchase Confirmation. Please ensure you have thoroughly reviewed the product description, features and system requirements.

  3. Unauthorised Distribution: Unauthorised distribution or sharing of the digital product, including sharing login credentials or downloadable files, is strictly prohibited and may result in legal action. Please respect our copyright and intellectual property rights. 

  4. Discount codes are not valid for digital downloads. 

By purchasing and downloading the digital product, you acknowledge and agree to abide by the terms and conditions of this refund policy, understanding that the product is non-refundable.

Please see full return policy here