RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at Tropicastoreandstudio@gmail.com. Please note that returns will need to be sent to the following address:

78 Gordon Street, Gordonvale, QLD, 4865, Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

You can always contact us for any return questions at Tropicastoreandstudio@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3-day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Tropicastoreandstudio@gmail.com.

Digital Downloads Policy

1. Digital downloads are non-refundable. We do not offer refunds or exchanges for any reason, including a change of mind. Unless unable to download or install or if the product doesn’t function as intended.

   • Refunds must be requested within a time limit (e.g. within 14 days of purchase)

   • Provide evidence of technical issues or other reasons for requesting a refund

2. Purchase Confirmation. Please ensure you have thoroughly reviewed the product description, features and system requirements.

3. Unauthorised Distribution: Unauthorised distribution or sharing of the digital product, including sharing login credentials or downloadable files, is strictly prohibited and may result in legal action. Please respect our copyright and intellectual property rights. 

4. Discount codes are not valid for digital downloads. 

By purchasing and downloading the digital product, you acknowledge and agree to abide by the terms and conditions of this refund policy, understanding that the product is non-refundable.

Please contact us for any questions regarding digital downloads at Tropicastoreandstudio@gmail.com.